Resolving problems

Problems can arise in any workplace.  Below are some examples, though not an exhaustive list.  Employers, employees and their representatives may find it helpful to refer to the Labour Relations Agency's codes of practice, sample letters, flowcharts and guides.  Our service is confidential and all our resources are free of charge to anyone working to prevent or resolve a workplace issue in Northern Ireland.  

When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.  

Some issues in the workplace cannot be resolved informally so it is important that there is a fair and clear escalation process where each side meets their responsibilities.  The Labour Relations Agency can offer information, flowcharts and codes of practice to help.  We also offer confidential and impartial conciliation, mediation and arbitration services to help parties resolve issues without needing to go to tribunal.  

The Agency is a public body with statutory responsibilities so there is no charge for our services.